Privacy Policy

Last updated: October 20, 2026

Decanter House operates this shop and website, including all related information, content, features, tools, products, and services, intended to provide you (the customer) with a comprehensive shopping experience (collectively, the "Service"). Decanter House is powered by Shopify, which enables us to provide our services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Service, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the services, you acknowledge that you have read and understood the methods of information collection, use, and disclosure described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymously collected or de-identified information, which cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—based on how you interact with the Service, your location, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other payment details.
  • Account information, including your username, password, security questions, preference settings, and account settings.
  • Transaction information, including items you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
  • Communication with us, including information provided when you interact with us, such as content submitted during customer support inquiries.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information regarding how you interact with the Service, such as how and when you browse or engage with the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Service, contact us, or otherwise provide us with your personal information;
  • Automatically through the Service, including information from your device when you use our products or services, visit our website, or obtained via cookies or similar technologies;
  • From our service providers, including when we commission them to provide specific technology or to collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the type of services used, we may use your personal information for the following purposes:

  • Providing, customizing, and improving the Service. We use your personal information to provide the Service, including fulfilling our contract with you; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and managing your account; arranging shipping; assisting with returns and exchanges; enabling you to post reviews; and creating a personalized shopping experience, such as recommending products related to your purchase history. This may include using your personal information to refine and improve the Service.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or mail, and displaying online advertisements for products or services on the Service or other websites based on your previous purchases, items added to your cart, or other activities using the Service.
  • Security and fraud prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action against potential fraud, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our services. If you choose to use the Service and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone.
  • Communication with you. We use your personal information to provide customer support, respond to your requests, provide effective service, and maintain our business relationship.
  • Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, and to investigate or participate in civil discovery, potential or actual litigation, or other adversarial proceedings, as well as to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • Sharing with Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • Sharing with business and marketing partners to provide you with marketing services and targeted advertising. For example, we partner with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners use your information according to their respective privacy statements. Depending on your location, you may have the right to request that we do not share your information for targeted advertising and marketing purposes based on your online activities across different merchants and websites.
  • When you instruct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping, or when using services through social media widgets or login integrations.
  • Sharing with our affiliates or other members of our corporate group.
  • In the context of business transactions (such as mergers or bankruptcy), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable Terms of Service or policies, and to protect or defend the Service, our interests, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, and Shopify collects and processes personal information regarding your access to and use of the Service in order to provide and improve its services. Information you submit to the Service is transmitted and shared with Shopify and may be shared with third parties located outside your country of residence to provide and improve services for you. Additionally, to protect, grow, and improve our business, we use certain enhanced features provided by Shopify, which combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these features, Shopify may use the personal information collected regarding your interactions between our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal Link.

Third-Party Websites and Links

The Service may contain links to websites or other online platforms operated by third parties. If you visit sites that are not affiliated with or controlled by us, we recommend that you review that site's privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information therein. Information you provide on public or semi-public platforms (including information shared on third-party social networking platforms) may also be visible to other users of the Service and/or users of that third-party platform, and our or the third party's use of such information is unrestricted. Providing such links does not imply our endorsement of the content or the owners or operators of such platforms, unless otherwise disclosed on the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request the deletion of that information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) the personal information of individuals under 16 years of age.

Information Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, information you transmit to us may not be secure during transit. We recommend that you do not send sensitive or confidential information to us through insecure channels.

The length of time we retain your personal information depends on several factors, such as whether the information is needed to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and apply only in certain circumstances, and in some cases, we may legally deny your request.

  • Right of Access/Right to Know. You may have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request the deletion of the personal information we maintain about you.
  • Right to Correct. You may have the right to request the correction of inaccurate personal information we maintain about you.
  • Right to Data Portability. In certain circumstances and subject to specific exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time via the unsubscribe option provided in the emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

You may exercise any of the above rights through specific methods provided by the Service or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have (including rights involving data processed by Shopify), please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the rights listed above. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf and may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision or lodge a complaint with your local data protection authority via the contact details listed below.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country where you reside.

If we transfer your personal information outside of the European Economic Area or the UK, we will do so based on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant UK authority (as applicable), unless the destination for the data transfer is deemed to provide an adequate level of protection.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us at info@decanter-house.com.